Written by Super User
Case Study: Design and Implementation of a Financial Shared Service Centre in Kuala Lumpur - process list and benefits identified.
Opportunity: When we were called in to help our client in Australia move to using their existing Oracle R12 eBusiness Suite, and create a Shared Service Centre in Kuala Lumpur, we were only too delighted - as Oracle eBusiness Suite R12 has Shared Services functionality built right in to the standard, out of the box software. So the key things for us were to work out the impact on people, look at the system changes required, and then start from the consulting basics - which processes were affected. Our initial objectives were clearly communicated as follows:
- To simplify processes
- To think of environmental savings (reduction in paper and printing and copying costs)
- To think centralised
- To think automation
- To think leading practice
and then we defined the processes….
Read more: What are the Benefits of Financial Shared Service Centres