Fresh from the Blog

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Written by Super User


‘Less than 20% of after-sales service processes have been optimised, costing product-centric businesses billions of dollars.’ Gartner, Field Service best Practices for Capital Equipment-Intensive industries, September 2005.

What can Mobile Field Service software do?

Read more: Mobile Field Service

Written by Super User

Case Study: Design and Implementation of a Financial Shared Service Centre in Kuala Lumpur - process list and benefits identified.

Client: Confidential.

Opportunity:  When we were called in to help our client in Australia move to using their existing Oracle R12 eBusiness Suite, and create a Shared Service Centre in Kuala Lumpur, we were only too delighted - as Oracle eBusiness Suite R12 has Shared Services functionality built right in to the standard, out of the box software.  So the key things for us were to work out the impact on people, look at the system changes required, and then start from the consulting basics - which processes were affected.  Our initial objectives were clearly communicated as follows:

  • To simplify processes
  • To think of environmental savings (reduction in paper and printing and copying costs)
  • To think centralised
  • To think automation
  • To think leading practice

and then we defined the processes….

Read more: What are the Benefits of Financial Shared Service Centres

Written by Super User

Service Lifecycle Management

‘Vaquita Business Consulting have optimised process steps in our customer experience and show genuine return on investment.’

The streamlining of high volume, complex service processes can be achieved using the tools readily available to you. The trick is to know what tools will give you a maximum return for your investment.

Read more: Service Lifecycle Management

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Social Networking

Vaquita Business Consultants are extremely sociable, but we prefer to communicate face to face!

bloggerSo we would love to receive your feedback, ideas, photograph and suggestions in order to help us improve. Our favourite form of being sociable is going for a coffee or tea and catching up face to face,'so please do get in touch with us and let us put your ideas into action. We love delivery, that's where we excel.

Presentations?  Need us to present at a conference?  Get in touch - again we're interested in hearing from you.

However, if you prefer to communicate with us using internet tools, here’s some links:

    

Designed and built globally, with simplicity in mind.

Our systems are designed with the global worker in mind, but inspired by a British and Australian work ethic.  A mix of gritty perseverance, drive to succeed, and cost consciousness gives the systems that we design an edge.  With backgrounds in 'big 5' Consulting across industry sectors, the founders at Vaquita Business Consulting understand the value that clients are looking to squeeze from a finite pool of people, processes and systems. 

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