How to make life easy for your techs iOS and Android apps
Written by Simon Neale
Blog Hits: 10900
Now, since Mobile Field Service Wireless came out, the developers at Oracle have also been working on a new 'app' that has just been released. Our first impressions of the app are that it works well, and clearly development are keen for customers to adopt and bug fix this software. Oracle have been very responsive with the app, and have released a number of versions of it.
Our first efforts to use the app have been good - the only hiccup that we've had has been when a patch has been released for the app, there's often a server side patch that goes along with it - so the risk here is that technicians will automatically take an upgrade, that subsequently needs a patch to be applied to the server.
Having said that, props to Oracle, because this is a very strong push into a market that isn't doing this particularly well - and the functionality in the app looks good so far.
Here's a couple of screenshots of this app:
As you can see from the screenshots - techs/Engineers can:
- See a list of tasks, and filter which tasks to look at
- Accept and debrief tasks
- Synchronise with the back end software (Oracle Field Service)
- Set preferences
- Get messages (within Oracle)
- Look at and order van stock
- Get help, and log out
This is very promising, and we strongly suggest getting the technicians themselves involved in the testing of the different choices of interfact that they now have. There are many factors when making this decision, not least:
- Do the technicians work away from their vehicle? - in which case they may need to update from a phone as well as a tablet/laptop
- Is offline access really needed? Is there really no internet connection available in the places where repairs take place - and really question this strongly - because techs may not update tasks until they get back to the van.
Anyway, this was just a quick blog post on the latest in Oracle Field Service - and shows how far that this area has come - I'm sure looking forward to more updates in future. As usual - please get in touch with us if you need any specific questions answered, and feel free to share this post via Twitter/Facebook or Linked in.
All the best and happy testing!
- << Prev
Does your executive team need team building? Take an adventure together with https://t.co/JD8kTubouA Highly recomm… https://t.co/ql7tJJVcIK
Community energy schemes in Nottingham @trentbasinnews https://t.co/nIy5H7Q0Rq⚡️
Delivered @ShipstoneBeer #nutbrown to the @TheLionBasford today. Get in there! https://t.co/3EZDl9WCX3
RT @GroomBasford: This is why East Midlands have the best beer @ShipstoneBeer @BlackIrisBrewer @ScribblersAles not on but @totallybreweduk…
RT @ShipstoneBeer: Sampling some lovely local beers down @TheWollatonPK https://t.co/z65I8TRt4b
RT @thebunkershill: Today's fantastic #locALE cask range @LincolnGBrewing @BlackIrisBrewer @ShipstoneBeer https://t.co/KKrA7t7NYL
@neale_si All set up and ready to drink tomorrow once it's settled.
RT @smallfoodbakery: Ey Up Notts! Bakery open tomorrow 9-2 // #sourdough #localfood #Nottinghamrocks #realbread #sourdoughseptember https:/…
RT @vaquita_tv: NOAA establishes final rule on marine mammal bycatch for seafood imports. "For example, the critically... https://t.co/UxK…
RT @GroomBasford: @ShipstoneBeer @BlackIrisBrewer @CRBrewery just 3 of the 7 going well tonight. Happy days https://t.co/hKZxX2Odau
RT @Notts_Food_Fest: Marco Pierre White with @MamaJacqs at #NottinghamFoodFestival https://t.co/dBdRt8WY7i
RT @Lord1Stu: @ShipstoneBeer enjoying the lost boy tent @Notts_Food_Fest https://t.co/RLd87APzCH
RT @TheYorkChambers: White Fox has left the den and been replaced by @ShipstoneBeer Gold Star a delightful smooth Pale 4.2% Pale
At @TheCodsScallops picking up a delicious lunch to go with my @ShipstoneBeer
RT @NMFCOfficial: We're the ONLY Vic club with no pokies and gambling revenue. This is how: https://t.co/aVpRFB6CV4 #ShareTheSpirit https:/…
Vaquita Business Consultants are extremely sociable, but we prefer to communicate face to face!
So we would love to receive your feedback, ideas, photograph and suggestions in order to help us improve. Our favourite form of being sociable is going for a coffee or tea and catching up face to face,'so please do get in touch with us and let us put your ideas into action. We love delivery, that's where we excel.
Presentations? Need us to present at a conference? Get in touch - again we're interested in hearing from you.
However, if you prefer to communicate with us using internet tools, here’s some links: