Fresh from the Blog

 Fresh from the Blog / Get involved in the conversation.

Written by Simon Neale

Now, since Mobile Field Service Wireless came out, the developers at Oracle have also been working on a new 'app' that has just been released.  Our first impressions of the app are that it works well, and clearly development are keen for customers to adopt and bug fix this software.  Oracle have been very responsive with the app, and have released a number of versions of it.

Our first efforts to use the app have been good - the only hiccup that we've had has been when a patch has been released for the app, there's often a server side patch that goes along with it - so the risk here is that technicians will automatically take an upgrade, that subsequently needs a patch to be applied to the server.

Having said that, props to Oracle, because this is a very strong push into a market that isn't doing this particularly well - and the functionality in the app looks good so far.

Here's a couple of screenshots of this app:

Oracle Field Service MultiPlatform 

As you can see from the screenshots - techs/Engineers can:

  • See a list of tasks, and filter which tasks to look at
  • Accept and debrief tasks
  • Synchronise with the back end software (Oracle Field Service)
  • Set preferences
  • Get messages (within Oracle)
  • Look at and order van stock
  • Get help, and log out

This is very promising, and we strongly suggest getting the technicians themselves involved in the testing of the different choices of interfact that they now have.  There are many factors when making this decision, not least:

  1. Do the technicians work away from their vehicle? - in which case they may need to update from a phone as well as a tablet/laptop
  2. Is offline access really needed?  Is there really no internet connection available in the places where repairs take place - and really question this strongly - because techs may not update tasks until they get back to the van.

Anyway, this was just a quick blog post on the latest in Oracle Field Service - and shows how far that this area has come - I'm sure looking forward to more updates in future.  As usual - please get in touch with us if you need any specific questions answered, and feel free to share this post via Twitter/Facebook or Linked in.

All the best and happy testing!


 

 

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