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Written by Simon Neale

Oracle Field Service Portal

It coincided with the advent of 3G, and was much more user friendly.  Really sophisticated functionality was available in this incarnation of the software allowing users to:

  • Create Spare Parts Orders and link them to tasks
  • Create Return to Fit tasks, which could then be automatically picked up by the autonomous scheduler
  • Create Off-line tasks - alerting the dispatcher to periods of unavailability
  • Barcode scan parts into a debrief line, and use barcoding for returned parts too
  • Performing sophisticated spare parts planning and replenishment with Spares Management
  • Receive stock into a van (or auto-receiving, dependent upon requested automation/responsibility)
  • Change estimated completion date and time of a task - so that the autonomous scheduler won't commit the technicians next task to them
  • Get driving directions and view those directions in Google Maps
  • and much more.....

Here's some example screen-shots:

Oracle Field Service Portal

I'm really pleased with this incarnation, as it:

a) removes the need for technicians to synchronise back to base, and as such removes synchronisation issues

b) has a much simpler interface that is much more intuitive

c) works fast

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