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Written by Simon Neale

Oracle Field Service Pocket PC to Field Service Wireless evolution

Only 10 years ago, in 2004, we implemented Oracle Field Service, release 11.5.9, and the choices we seriously considered were 'Field Service Pocket PC', using forms, and Field Service Laptop.  Field Service Laptop was implemented, and it was begrudgingly adopted by a field service team who didn't really have an option - what I mean is that their bosses had spent millions on getting the software in, and they would have to use it, despite the fact that there were many usability issues, and other key issues with synchronisation, getting a network connection and conflicts between the host and the mobile device.  Patching was a real pain as every time we rolled out patches, we had to schedule technicians to come back to the office to do a full sync - it was impossible to do over their 1XRTT small data allowances because the patching process wiped out the old version and re-installed the new one.  On the flip-side, the bonus of doing this was that we had a lot of feedback from the service technicians who told us exactly what they thought of the software, and this was useful for building a business case for an upgrade.

The Evolution of Oracle Mobile Field Service

 

After Pocket PC and Field Service/Laptop (standalone) had been out for a couple of years, there was clearly demand for a online/web version for technicians and supervisors.  Oracle Field Service Technician Portal was developed and was immediately adopted by a number of Oracle clients.  A great improvement from Field Service/Laptop, it allowed technicians and supervisors to log in via a browser with an internet connection.  

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