How to make life easy for your techs iOS and Android apps
Written by Simon Neale
Blog Hits: 7040
The Oracle eBusiness Suite Service modules were launched a long time ago. Oracle Financials was launched back in 1987, and we've been working with the eBusiness Suite CRM Sales and CRM Service components since 1998 (they were launched earlier). Our first experiences with the Service suite was designing and enhancing Oracle processes during a pan-European roll-out for a major consumer and business electronics business. We were receiving work from a shared service call centre and autonomously scheduling that work where required to two thousand eight hundred Service Technicians across thirteen countries.
What's clear now is that, despite Oracle owning:
- RightNow - a pure-cloud based Service offering,
- Oracle Siebel CRM - also available in the cloud, and;
- Oracle eBusiness Suite TeleService, Scripting, Depot Repair, Autonomous Scheduler, Mobile Field Service (also available in the cloud)
- Oracle Utilities Customer Care and Billing (and Service add-ons)
All the different softwares are continuing to be enhanced at a rapid pace. In this blog post I will concentrate on the eBusiness Suite.
I am surprised and pleased at the pace of improvement of the software, but what I'm not surprised about is the lack of understanding of the software by clients. It's a real shame to see a client move away from an Oracle software suite that is improving so quickly - when an upgrade would give them all the new functionality that they require, without the disruption of moving away to a different software. Because once clients have bought the licence for the modules for the eBusiness suite - the new versions are free. Yes, that's right - FREE.
We at Vaquita don't think enough business users understand this - and far too quickly go looking for new beautiful software that's built in HTML5 and CSS3, when they have something FREE available to them right under their noses that they already own, and delivered via web-browsers, and available on iPads, iPhones, Android devices and more. Here's a shot of Oracle Field Service Wireless on my iPhone 5:
Let's show a few examples.
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